At Vermaa Jeweles, we aim to provide a smooth and reliable delivery experience for every order.

1. Order Processing

Once your order and payment have been successfully confirmed, we begin processing your order.

Orders are generally processed within [24–48 business hours], unless otherwise mentioned on the product page.

During major sales, festive seasons, or promotional periods, processing may take additional time.

2. Shipping Time

After dispatch, delivery generally takes approximately:

[3–7 business days]

depending on the destination and courier service.

Remote or difficult-to-service locations may require additional delivery time.

3. Same-Day Dispatch

Where applicable, eligible orders may be dispatched on the same day if they are successfully placed within our processing cut-off time.

Same-day dispatch does not necessarily mean same-day delivery.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Free shipping may be offered on selected orders, products, campaigns, or minimum purchase values.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided by the courier to monitor your shipment.

6. Delivery Address

Please ensure that your delivery details are accurate before completing your order.

Vermaa Jeweles is not responsible for delivery issues caused by:

• Incorrect address
• Incorrect PIN code
• Incorrect phone number
• Incomplete address
• Customer unavailability
• Failure to respond to courier communication

7. Delayed Delivery

Delivery delays may occur due to circumstances outside our control, including:

• Severe weather
• Natural events
• Public holidays
• Festivals
• Courier delays
• Transportation disruptions
• Remote delivery locations
• Operational issues

We will make reasonable efforts to assist you in tracking delayed shipments.

8. Failed Delivery Attempts

If the courier is unable to deliver the package after multiple attempts, the package may be returned to us.

Additional shipping charges may apply if the customer requests re-shipment, where applicable.

9. Damaged Package

If your package appears visibly damaged at the time of delivery, we recommend:

1. Taking photographs/videos of the package before opening.
2. Recording the damaged packaging clearly.
3. Checking the product immediately after opening.
4. Contacting us as soon as possible.

Please retain the original packaging until the issue has been resolved.

10. Wrong or Missing Product

If you receive an incorrect, damaged, or missing item, contact our customer support within [48 hours] of delivery with:

• Order number
• Product details
• Photos/videos
• Unboxing video, where available

Our team will review the request and guide you through the resolution process.

11. Contact Us

For shipping-related queries:

Vermaa Jeweles
Email: [vermaajeweles@gmail.com]

Phone: [+91-6367719952]
Address: [PLOT NO. 69, Govind Nagar Near Tehkhana The Restaurant Tilak Vidhyapeeth Ke Pass, Sanganer Jaipur, Rajasthan – 302029 India]