At Vermaa Jeweles, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or refund according to this policy.

1. Return Window

Return requests must be submitted within [7 days] of delivery.

Requests submitted after the applicable return period may not be accepted.

2. Eligible Returns

A return may be considered if:

• You received a damaged product.
• You received a defective product.
• You received a wrong product.
• The product is significantly different from the product ordered.
• The product meets our applicable return conditions.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, customization, clearance, or other business considerations.

Examples may include:

• Customized or personalized jewellery
• Products damaged after delivery
• Products showing signs of use
• Products without original packaging
• Products altered or repaired by the customer
• Products returned without required accessories or tags
• Items specifically marked as non-returnable

4. Condition of Returned Products

To be eligible for return, the product should generally be:

• Unused
• Unworn
• In its original condition
• Returned with original packaging
• Returned with applicable tags/accessories
• Free from customer-caused damage

5. How to Request a Return

To request a return:

Step 1: Contact our customer support within the applicable return period.

Step 2: Provide your order number.

Step 3: Explain the reason for the return.

Step 4: Provide clear photographs/videos of the product and packaging when requested.

Step 5: Wait for return approval and instructions.

Please do not send the product back before receiving return instructions from our team.

6. Refund Process

Once the returned product is received and inspected, we will determine whether the return meets the applicable refund conditions.

If approved, the refund will be processed through the applicable payment method or another suitable method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

7. Shipping Charges

Original shipping charges may or may not be refundable depending on the reason for the return and the applicable circumstances.

Where the return is due to a confirmed defective, damaged, or incorrect product, Vermaa Jeweles may provide appropriate resolution according to the circumstances.

8. Exchange

Where exchange is available, replacement may be subject to:

• Product availability
• Return eligibility
• Product condition
• Applicable exchange terms

If the requested replacement is unavailable, we may provide another applicable resolution.

9. Damaged Product

If your product arrives damaged, please contact us as soon as possible after delivery.

Photos and/or an unboxing video may be requested to help us investigate the issue.

10. Wrong Product

If you receive a product different from what you ordered, contact us with your order number and relevant photographs.

We will review the issue and provide the applicable resolution.

11. Refund Not Received

If your refund has been approved but has not appeared in your account within the expected time, please first check with your bank or payment provider.

You may then contact us with your refund details for further assistance.

12. Contact Us

For return and refund requests:

Vermaa Jeweles
Email: [vermaajeweles@gmail.com]

Phone: [+91-6367719952]
Address: [PLOT NO. 69, Govind Nagar Near Tehkhana The Restaurant Tilak Vidhyapeeth Ke Pass, Sanganer Jaipur, Rajasthan – 302029 India]